Privacy Policy

When you use our Platform, we may collect the following types of information:

• Personal Information: such as your name, email address, phone number, payment details, and location information provided during bookings or registration.
• Booking Information: including property details, travel dates, preferences, and special requests.
• Non-Personal Information: such as IP address, browser type, device information, and usage behavior on our Platform.
• Third-Party Sources: where applicable, we may receive additional information from trusted partners (e.g., payment gateways, travel partners) to enhance our services.

We use the collected information to:

• Facilitate and confirm reservations made through our Platform.
• Provide customer support and personalized user experiences.
• Send you booking updates, service notifications, and promotional offers.
• Improve our services by analyzing user behavior and preferences.
• Ensure secure transactions and protect against fraud.

We may share your information in the following cases:

• Service Providers and Partners: with hotels, homestays, transport providers, and third-party service partners to fulfill bookings.
• Technology and Payment Partners: to process payments, prevent fraud, and enhance user experience.
• Legal Compliance: if required by law, government authority, or for protection of our rights.

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your consent.

To provide our services, we collect:

• Identity & Contact Data: Name, email, and phone number.
• Financial Data: Payment details processed securely via Payment Gateways. We do not store full card numbers on our servers.
• Location Data: We collect Precise Location (with your consent) to show nearby hotels and calculate distances.

Data Retention & Deletion (Critical for Approval)

• Retention: We retain your personal data only for as long as necessary to provide services or comply with legal/accounting requirements.
• Your Right to Delete: You have the right to request the deletion of your account and data at any time.
• How to Delete: You can initiate deletion directly within the App Settings or by visiting ebookingnepal.com/delete-account. Upon request, all personal data will be deleted within 90 days, unless required otherwise by law.

We share your information only with:

• Service Providers: Hotels and tour operators to fulfill your booking.
• Payment Gateways
• Legal Authorities: When required by the laws of Nepal.

Our Platform uses cookies and similar tracking technologies to:

• Remember user preferences and improve browsing experience.
• Analyze website traffic and user behavior.
• Deliver personalized offers and targeted content.

You may manage or disable cookies through your browser settings; however, this may impact site functionality.

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Your privacy matters to us, and we are committed to maintaining transparency and trust in everything we do.