Cancellations & Refunds

Each property on eBookingNepal sets its own cancellation rules. You can find the specific policy for your chosen accommodation:

• On the property details page before you make a booking.
• In your booking confirmation email after you have completed the reservation.

Common policy types include:

• Fully Refundable: You can cancel before a specific deadline (e.g., 24 hours before check-in) and receive a full refund.
• Partially Refundable: You may receive a partial refund (e.g., 50%) if you cancel within a specified timeframe.
• Non-Refundable: No refund will be issued if you cancel this type of booking at any time. These bookings often come at a lower price.

To cancel your booking, please follow these steps:

• Log in to your eBookingNepal account.
• Navigate to the "Manage Your Trip" or "My Bookings" section.
• Select the booking you wish to cancel and click the "Cancel Booking" option.
• Review the cancellation policy and any applicable fees before confirming.

• If your booking is eligible for a refund according to the partner's policy, we will process it automatically after cancellation.
• Refunds will be credited to the original payment method used for the booking (e.g., eSewa, Khalti, credit card).
• Please allow 5-10 business days for the refund to appear in your account, as processing times can vary depending on the financial institution.

• Partner Cancellations: In the rare event that a property partner cancels your confirmed booking, we will notify you immediately and work to find you a suitable alternative or provide a full refund.
• Extenuating Circumstances: For issues beyond your control, such as natural disasters or government-mandated travel restrictions, please contact our support team. We will handle these cases on an individual basis in coordination with our partners.

If you have any questions about a cancellation, need assistance, or are facing an issue with a refund, our 24/7 support team is here to help.